Making energy simpler, cheaper, greener

VAT is included in all of the charges where VAT is applicable and this may differ from how they are displayed on the bill.

Estimated costs include 5% VAT and are based on current prices for the monthly and annual estimated costs shown above.

20 million UK customers are overpaying for energy and are stuck on annual Standard Variable Contracts with default tariffs. These are often 30-40% higher than the current market prices. Symbio Energy can Break You Out of the contract with our BreakOut Tariff. The Breakout tariff is at least 30% lower than the Big 6 Energy Company Standard and Default Tariffs. The Big 6 Energy companies include British gas, EDF, SSE, Scottish Power, EON and NPower. We have an exit fee as we have to recover the cost of the ‘buy out’ from the Big 6 throughout the year. You don’t have to wait till the end of your contract. You can BreakOut today and start saving today!

Once you have completed the online application, you will be notified via email about the switching process and the electricity supply's effective date.

It usually takes up to 14- 21 days for an effective switch to take place. The Tariff Quote is shared to your registered email address and an email to confirm that we have received your direct debit details to complete a switch application.

We will send you at least three email reminders, seeking an opening meter reading, to get you started with your energy supply.

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***In choosing the Direct Debit module, it is the responsibility of the customer to provide Symbio Energy, a duly completed Direct Debit authority.

****The quote is based upon the information you have provided. If this information is not correct, then our customer services team will be in touch to provide you with a tariff that matches the profile of your meter.

As a part of our Advance Billing System, we bill our customers one month in advance based on the Estimated Annual Consumption and seasonal estimates. Upon receiving the meter reading at the end of the month, the estimated bill gets reconciled in line with the meter reading received. This is a continuous process that is followed throughout your billing cycle.

For instance, you have joined Symbio Energy and your electricity supply has commenced:

• You will receive a monthly invoice on the first day of your switch. The invoice is an estimated electricity consumption that will be calculated from the date of the switch till the last date of that month.
• This first invoice is calculated as per the Estimated Annual Consumption (EAC) given by you at the time of registration.
• To reconcile the estimated bill sent to you during the first month of the switch, you will have to provide us a meter reading on the last day of that month.
• The invoice you receive will also indicate the difference between the electricity estimated from the electricity you have actually consumed. Any variation in terms of credit/debit balance between the amount collected from the Estimated bill will be adjusted in the Reconciled bill.
• This procedure will be followed throughout the billing cycle .i.e. Symbio Energy will send you invoices each month depending upon the EAC and your meter reading recorded for the previous month.

The abbreviation kWh stands for kilowatt-hour. It's the unit that's used to measure energy use. For example, 1 kWh will power a vacuum for 40 minutes. (source: Energy Saving Trust)

A customer pays a standing charge separately to their energy usage. It's for the cost of delivering and supplying energy to their home, rather than energy usage. A standing charge may vary depending on what tariff a customer is on and whether the supply relates to electricity or gas.