Thank you for choosing Symbio Energy, kindly take a few moments to read the following points before you switch. Symbio Energy wishes to provide the lowest prices and be of least impediment to you. You want your energy at the lowest price with the least amount of hassles. Part of this process is a simple understanding of certain terms.

Monies on Account – These are monies collected to hold on account to pay for your energy when the bill is issued. The monies on account will invariably be slightly more than your actual billed amount to allow for the peaks and troughs of consumption. Any amount over your billed amount will attract 5% annual interest and in the event that the company is holding more than 15% of your annual bill, it will be automatically refunded. 5% annual interest is on average 30 times more than the average current account interest. Monies on account has no reference to your actual bill but is an amount held to cover your expected monthly bills over the year.

• Estimated Bills – Estimated bills are calculated using numerous data points, including Estimated Annual Consumption provided by a national database, market conditions, changes in consumption, weather, and season. Estimated bills are not your actual reconciled bills. They are estimates, and as with any estimate, some customers are under-estimated while others are over-estimated. The optimal way to get accurate bills is to submit regular meter reads OR obtain a free smart meter from Symbio Energy.
• Actual Bills – These are bills which are reconciled between the estimated bills and the actual bills where a validated meter reading is provided. Please note that an energy bill is primarily the price per unit of electricity consumed, plus the standing charge for the meter rental and other infrastructure related to energy consumption. Hence you can only be charged for the number of units you have actually consumed. Nothing more, nothing less.
• IT Familiarity – The best way for Symbio to continue providing the lowest costs in the UK is to ensure that most of our customers submit their meter readings via the online customer portal or the Mobile App available on the Apple IOS Store and Google Play Store. We will soon be transitioning to a Chatbot that will make it easier for our customers to submit meter readings.
• Office in India – We do have our service centre in India. The staff are very well spoken and highly trained and are generally wonderful people. We recognize this is not everyone’s cup of tea so we feel it is important to let you know about it up front so you do not choose to switch to Symbio if you are uncomfortable with this. Part of bringing equality to the world is outsourcing as this brings inward investment into a country. The UK manufacturers Japanese cars such as Nissan for example. It is part of the world we live in and Symbio passionately believes in this.

Other than that, welcome to Symbio if you choose to switch and start thinking of ways you can spend all the savings you will make immediately

Any amount over your billed amount will attract 5% annual interest and in the event that the company is holding more than 15% of your annual bill, it will be automatically refunded. 5% annual interest is on average 30 times more than the average current account interest. Monies on account has no reference to your actual bill but is an amount held to cover your expected monthly bills over the year.